GDPR - Data Processing Agreement
LAST UPDATED: 02 JAN 2021Legal
Personal Data Protection Policy (PDPA – Singapore)
Fast Moose (“Fast Moose”, “we”, “us” or “our”) is committed to protecting the personal data of our customers and users in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).
This Policy explains how we collect, use, disclose, store, and protect personal data in the course of providing our services.
1. Scope and Application
This Policy applies to all personal data collected, used, disclosed, or otherwise processed by Fast Moose, whether electronically or in physical form, in connection with our products, services, websites, control panels, billing systems, and customer support operations.
2. Definition of Personal Data
“Personal Data” refers to data, whether true or not, about an individual who can be identified:
- from that data; or
- from that data and other information to which Fast Moose has or is likely to have access.
3. Collection of Personal Data
Fast Moose may collect personal data through various means, including but not limited to:
- account registration and service sign-ups;
- billing, payment, and invoicing processes;
- support tickets, emails, chats, and calls;
- website forms and cookies;
- use of our hosting, domain, or SaaS services.
Where required, consent will be obtained before collecting personal data, unless an exception under the PDPA applies.
4. Purpose of Collection, Use, and Disclosure
Fast Moose collects, uses, and discloses personal data for purposes that a reasonable person would consider appropriate, including:
- providing and managing our services;
- identity verification and account administration;
- billing, payments, and fraud prevention;
- customer support and technical assistance;
- service updates, notices, and operational communications;
- compliance with legal and regulatory obligations;
- security monitoring and abuse prevention.
Personal data will not be used for purposes beyond those notified, unless required or permitted by law.
5. Consent
By providing personal data to Fast Moose, you consent to the collection, use, and disclosure of your personal data for the purposes stated in this Policy.
You may withdraw consent at any time by contacting us using the details in Section 11. Withdrawal of consent may affect our ability to provide services.
6. Disclosure of Personal Data
Fast Moose may disclose personal data to third parties where necessary, including:
- payment processors and billing providers;
- domain registries and certificate authorities;
- infrastructure, cloud, and datacentre providers;
- professional advisers or auditors;
- law enforcement or regulatory authorities, where required by law.
All third parties are required to protect personal data in a manner consistent with PDPA requirements.
7. Protection of Personal Data
Fast Moose implements reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.
These measures may include access controls, encryption, monitoring, secure facilities, and internal policies.
8. Retention of Personal Data
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws.
When personal data is no longer required, it will be securely deleted or anonymised.
9. Accuracy of Personal Data
Fast Moose makes reasonable efforts to ensure that personal data collected and used is accurate and complete, particularly where such data is likely to be used to make decisions affecting individuals.
10. Access and Correction Requests
Individuals may request access to or correction of their personal data held by Fast Moose by submitting a written request.
Requests will be handled in accordance with the PDPA, and reasonable fees may apply where permitted.
11. Transfer of Personal Data Outside Singapore
Fast Moose may transfer personal data outside Singapore where necessary for service delivery.
Where such transfers occur, Fast Moose will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under the PDPA.
12. Data Breach Management
Fast Moose maintains procedures to detect, assess, and respond to data breaches.
Where required under the PDPA, affected individuals and the Personal Data Protection Commission (PDPC) will be notified in a timely manner.
13. Cookies and Tracking
Our website may use cookies or similar technologies to improve functionality, security, and user experience.
You may disable cookies through your browser settings, though this may affect website functionality.
14. Changes to This Policy
Fast Moose may update this Policy from time to time. Changes will be published on our website and will take effect upon posting.
15. Contact Information
For questions, requests, or complaints relating to personal data protection, please contact:
Data Protection Officer
Fast Moose
Email: support@fastmoose.com